The year 2011 brought exciting changes to social media marketing, especially when it came to Facebook. One such change is the ability to build customised landing tabs using iFrames, social plugins and geotargeting.

These custom tabs open a world of opportunity for brands to increase Facebook engagement. Brands that invest in building the right types of tabs on their Facebook Pages are more likely to increase Likes and achieve real engagement growth. However, simply throwing a tab up will not suffice. There are certain considerations and important steps to take in order to significantly increase engagement through a Facebook tab.

1. Know Your Audience

Understanding your audience is key to building a tab that will increase both Likes and engagement. “You should think about your audience and what interests them, then figure out how to build a relationship around those things,” advises Victoria Ransom, founder and CEO of Wildfire, one of the most widely used tools to build and manage Facebook tabs.

2. Define Your Goals

Not to overwhelm you, but there are limitless possibilities with tabs. With that in mind, it’s not recommended to have just one goal per tab. According to Stephanie Chaparro, senior account strategist for Wildfire, “Brands don’t want to use simple goals like ‘increase likes’ or ‘engage fans.’ Instead look into the strategy of the tabs and consider what audience to target and what end action is wanted, for example, Like the page, watch a video, share stories or leave a comment. Be as specific as possible in the goals you are setting.”

3. Build a Cool Tab

Once you’ve done the research and determined the optimal strategy, it’s time to build an effective tab. Focus on including these features: a hook, fresh content and a rich experience. “The best tabs are the ones that have a hook to get people to come back to the page on regular basis, but at the same time, provides a real opportunity for them to engage with the product and share,” says Ransom.

4. Manage Tabs

By implementing a clear strategy around tabs, organizations can benefit on an ongoing basis. But in order to sustain growth, there must be a strategic plan in place. “Companies that do the best are those who have a regular plan around their social media (including their Facebook tabs) and who take advantage of opportunities like holidays and events,” says Ransom.

5. Support Your Tabs

Facebook tabs cannot exist in a void. “Businesses need to realize the point is not to create a tab and expect to get tons of traffic spontaneously. Tabs can fail when businesses don’t have a plan for getting people to the tab,” says Ransom.

There are a variety of ways to drive traffic to tabs including Facebook ads, sponsored stories, Wall posts, email blasts, newsletters and share buttons. Webroot Software used video to drive traffic to its tabs. “With our marketplace in mind, we created three humorous videos that each ended with a promotional link to our Facebook Page. These videos have received over 32 million views and counting,” shares Chris Benham, chief demand officer at Webroot

As Facebook’s popularity grows, it becomes more and more imperative to stand out from the crowds by offering valuable content and a thriving community. By executing on-point Facebook tabs, any organization, no matter its size, industry or age, can build a living, breathing Facebook community.